Terms

1. Who we are

Simple Sites London is a trading name of Kristof Kovacs, a sole trader in the UK (“we”, “us”). Email: kristof@simplesiteslondon.co.uk.

2. What these terms cover

These terms apply when you order a website, a quick fix, website care or an AI receptionist from us, through this website, by email or on Instagram. Most of our customers are businesses. If you are buying as a consumer, for purposes outside your trade or business, section 9 also applies to you, and nothing in these terms affects your legal rights as a consumer.

3. Our services

Free sample with your name (£0). A sample website with your business name, services and photos, so you can see what your website could look like.

Website with booking (£80). A one-page website with your services and prices, your photos, online booking or a link to the booking page you already use (for example Fresha or Booksy), contact buttons, map and opening hours, and an FAQ, on a free web address.

Website + your own domain + business email (£120). Everything in the £80 website, plus setting up your own domain name and a business email address.

Quick fix on your existing website (from £20). Small changes to a website you already have, such as text, prices, photos or links. The price depends on the change and is agreed with you before any work starts.

Website care (from £30 a month). An optional monthly service next to a website from us: we look after hosting and domain renewal, make a few small changes each month (such as prices, opening hours, photos or text), keep backups and fix things if something breaks. See section 7b.

AI receptionist (£250 setup, then £80 a month). An AI receptionist that answers your phone, answers common questions using the information you give it, takes bookings or call-back requests, and sends you a summary after each call by email or SMS. See section 7a.

4. The free sample

The free sample costs nothing and there is no obligation to buy. If you don’t want to go ahead, you don’t pay anything.

5. Price and payment

Prices are in pounds sterling (£) and are the prices shown on this website when you order.

You only pay once you have seen your website and told us you are happy with it. If you don’t like it, you don’t pay. Payment is by card through Stripe or by bank transfer, and the website goes live once it is paid.

6. Changes and timescales

Before your website goes live, we agree the changes with you by email or on Instagram. Any timescale is agreed with you when you order.

7. Hosting, domain and other services

If you pay for Website care, we look after hosting and domain renewal for as long as it runs. Otherwise, any ongoing costs for hosting or a domain name, and who pays them, are agreed with you before you pay.

Your website may use services run by other companies, such as hosting, domain registrars, Stripe, Fresha or Booksy. We are not responsible for their availability or their own terms.

7a. AI receptionist (monthly service)

The AI receptionist has a one-off setup fee of £250 and a monthly fee of £80. Setup time, how calls reach the receptionist, how the monthly fee is paid, any minimum term and how to cancel are agreed with you in writing before you pay.

The receptionist works from the information you give us. Please check its summaries and tell us when your details change, such as prices or opening hours. It is a tool to help you, and you remain responsible for the bookings and promises you make to your own customers.

Calls handled by the receptionist include personal details of your callers. We process them on your behalf only to provide the service.

7b. Website care (monthly service)

Website care costs from £30 a month. What is included, how many small changes a month, how the fee is paid, any minimum term and how to cancel are agreed with you in writing before you pay.

8. Your content

You confirm that you have the right to use the text, photos and logos you give us. They remain yours.

9. If you are a consumer: your right to cancel

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you can cancel a contract for our services within 14 days of the day the contract is made, without giving a reason. To cancel, email us a clear statement that you want to cancel.

You can ask us to start work within those 14 days. If you do and then cancel, you pay for the work done up to the time you tell us. If the work is fully completed within the 14 days at your request, you lose the right to cancel. If you are owed a refund, we pay it within 14 days of the day you tell us you are cancelling.

10. Our liability

If you are a business, we are not liable for loss of profit, loss of business or any indirect loss, and our total liability to you is limited to the price you paid for the service.

If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of us breaking these terms or not using reasonable care and skill.

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else that cannot be limited by law.

11. Complaints

If something is not right, email kristof@simplesiteslondon.co.uk and we will try to put it right.

12. Law

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts.

13. Changes to these terms

We may update these terms. The version on this website when you order is the one that applies to your order.

Last updated: 31/10/2026